I’m Jonathan. Your direct point of contact.
Novia Services combines around 15 years of professional experience with one simple goal: to give SMEs practical support where day-to-day operations lack time, capacity or structure.
An industrial mindset. Practical help for your business.
Around 15 years in pharmaceuticals, production and Quality Assurance have shaped the way I work: careful documentation, clear processes and reliable completion of tasks.
At Novia Services, I support small and medium-sized businesses when admin piles up, customer enquiries take too much time or digital workflows become difficult to manage.
We start with a clearly defined task. You know what I will handle, what information I need and how I will keep you informed.
Support you can actually feel in day-to-day operations.
Novia Services should not create more coordination. The goal is to take ownership of tasks, simplify workflows and give you time back.
The work is genuinely taken over.
Not just recommendations or concepts: agreed tasks are handled operationally and followed through to completion.
Responsibilities stay clear.
You know who is responsible, what has been completed and what remains open. Direct communication without unnecessary handovers.
Structure without bureaucracy.
Professional standards where they add value — pragmatic enough to work in a small or medium-sized business.
Broad experience with one clear common denominator: execution.
The disciplines differ. What connects them is a structured approach to tasks, responsibilities, customers and processes.
Back office & organisation
Structuring administration, coordinating tasks, keeping information clear and creating capacity where day-to-day work gets left behind.
Documentation & quality mindset
Experience with traceable documentation, quality-related workflows, process improvement and structured work in regulated environments.
Practical digital working methods
Microsoft 365, Excel, digital filing, templates, standard IT and simple automation — focused on practical value rather than technology for its own sake.
Technical businesses & digital visibility
Understanding of workshop and service workflows combined with practical support for Social Media and Content Creation.
Personal. Reliable. Transparent.
With external support, the service list is only part of the equation. What matters is being able to rely on the work actually getting done.
One point of contact. The right support for your project.
For larger projects or additional expertise, I work with freelancers and partners as needed. I remain your central point of contact, coordinate the collaboration and review the agreed deliverables.
Before starting, I clarify scope, responsibilities, deadlines and available capacity with you. Additional specialists and possible extra costs are agreed in advance. Confidentiality and necessary access are defined for each assignment.
Where are you currently short on time, capacity or structure?
Show me the task or bottleneck. You will receive a clear assessment of what Novia Services can realistically take over.