Terms and Conditions

1. Scope

These terms cover services by Jonathan Novia, trading as Novia Services, for businesses, self-employed clients and private consumers. Consumers are natural persons acting mainly for private purposes. Mandatory consumer rights and individual agreements take precedence.

2. Contract formation

Service selections and enquiries here are non-binding and are not paid orders. A paid assignment requires individual agreement, particularly acceptance of a specific quotation in text form, such as email. The quotation sets scope, total price, payment, performance and any duration and termination terms. Unless stated otherwise it is valid for 30 days.

A free introductory call is not a paid assignment. Before committing, consumers receive required information, terms and any applicable withdrawal notice; contract information is confirmed on a durable medium such as email. Paid assignments are accepted and performed no earlier than 1 November 2026.

3. Scope of services

The nature and scope of services are defined in the relevant quotation, order confirmation or other written agreement. Novia Services owes careful and professional performance, but no specific economic, technical, regulatory or commercial result unless expressly agreed in writing.

Additional services or changes to the agreed scope are charged separately following prior agreement.

Specific service areas

• Customer & Office Desk: Phone, email, WhatsApp, appointment and callback services are performed according to agreed instructions, scripts, time windows and escalation rules. Binding commitments on behalf of the client are made only with express authority.
• Digital & IT: Standard IT, organisational and user support. Specialised cybersecurity, managed-service, hosting or guaranteed recovery services are provided only if expressly agreed.
• Social Media & Content Creation: Novia Services handles planning, creation, editing, scheduling and/or publishing of content within the agreed scope. No specific reach, follower counts, leads, sales or other algorithm-dependent outcomes are owed or guaranteed. The client warrants that images, videos, music, trademarks, text and other content supplied by the client may lawfully be used. Advertising budgets, paid ads, influencer costs, licences and complex photo/video productions are included only if expressly agreed.
• Automotive: Organisational, administrative, digital and process-related support is distinct from safety-relevant repair, inspection, approval or specialist workshop services.
• Quality & Compliance: Regulatory releases, authority decisions and responsibilities reserved by law remain with the client unless expressly and legally validly agreed otherwise.

4. Client cooperation

The client provides the necessary information, access, documents, approvals and contacts in a timely manner and warrants that their use is lawful. Additional work caused by missing or delayed cooperation may be charged separately; deadlines are extended accordingly.

5. Prices, packages and expenses

Prices in CHF. Customers in Europe can request individual quotations in euros (EUR). Novia Services currently charges no Swiss VAT. The total communicated before the contract, including applicable taxes and expressly agreed additional costs, is binding.

Additional services, travel/expenses, third-party fees and subscriptions require express prior agreement. Consumers receive necessary total costs, or a clear method of calculation, and any recurring costs before contracting. Hours, billing period and treatment of unused hours are set in the quotation; extra work is agreed in advance.

6. Payment terms

Unless otherwise agreed, invoices are payable by bank transfer within 10 calendar days of issue without deduction, in the currency agreed in the quotation (CHF or EUR). Other methods or agreed advance payments are stated before contracting. Late interest and recoverable costs follow statutory conditions. Work is suspended only after permissible notice and subject to mandatory rights.

7. Deadlines and cancellations

Binding dates are individually agreed. Delays caused by missing cooperation, force majeure or failures beyond our responsibility are promptly communicated and next steps agreed. Cancelling reserved paid work can attract only validly agreed lawful cancellation costs, accounting for saved expenses and alternative earnings. The client may prove no loss or a substantially lower loss. Free introductory calls are excluded. Statutory withdrawal and termination rights take precedence.

8. Complaints

The client reviews delivered work within a reasonable period and reports obvious defects as soon as possible. In the event of a justified complaint, Novia Services is first given the opportunity to remedy the issue. Mandatory statutory rights remain unaffected.

9. Confidentiality

Both parties keep confidential information confidential and use it solely for performance of the contract. Statutory disclosure obligations remain reserved. Additional confidentiality agreements may be concluded separately.

10. Data protection

Personal data follow the privacy notice and applicable law. Where Novia Services processes data for a client, required processing agreements, instructions, access and security measures are established before the relevant transfer. A privacy notice does not replace those agreements.

11. Third parties and subcontractors

Additional specialists or providers are involved only as needed and after required prior agreement. Tasks, costs, confidentiality and lawful access are clarified in advance. Mandatory responsibilities and statutory liability for assistants remain applicable.

12. Data backup

Unless expressly agreed as a separate service, the client remains responsible for appropriate data backup, access management, recoverability and retention of its data. Agreed backup or office-continuity services are performed with due care but do not constitute an absolute guarantee of availability or recovery.

13. Intellectual property

Pre-existing methods, templates, concepts, know-how, tools and other rights of Novia Services remain with Novia Services. Following full payment, the client receives a non-exclusive, perpetual and worldwide right to use individually created deliverables for its own business purposes unless otherwise agreed.

The client’s name, logo or projects are used as references only with the client’s consent.

14. Liability

Statutory liability applies to intentional or grossly negligent damage. For business clients only, where lawful, direct damage from slight negligence is limited to the affected assignment value or, for ongoing mandates, net fees paid in the preceding three months. Indirect losses can be excluded only within statutory limits.

Consumers retain statutory liability rights; these B2B monetary limits are not applied to them. Mandatory liability, including life, bodily injury, health, guarantees and product liability, remains unaffected.

15. No legal, tax or fiduciary advice

Novia Services does not provide legal, tax, audit or fiduciary advice and does not perform legally protected or licensed professional services unless expressly carried out by appropriately qualified and authorised persons or third-party providers.

16. Term and termination

One-off assignments end on agreed completion. Monthly mandates are generally terminable on one month’s notice unless a valid shorter period or more favourable rule applies. Other project durations are stated before contracting. Mandatory consumer rights, special statutory termination rights and termination for good cause remain unaffected.

17. Force majeure

Neither party is liable for delayed or impossible performance to the extent caused by events outside its reasonable control, including natural events, government measures, war, strikes, major technical infrastructure failures or widespread telecommunications and energy outages.

18. Changes to the Terms

New versions of these Terms apply to future assignments from the stated effective date. For contracts already in progress, the version incorporated when the contract was formed generally continues to apply unless the parties agree a change.

19. Severability

If any provision is wholly or partly invalid, the validity of the remaining provisions is unaffected. The applicable statutory provision replaces the invalid provision.

20. Governing law and jurisdiction

Swiss law applies. For consumers, this choice does not remove mandatory protection under the law that would apply without it, particularly the law of habitual residence where the offer is directed there. An agreed forum at Novia Services’ registered location in Canton Aargau applies only to business clients and where lawful. Statutory consumer jurisdiction remains unaffected.

21. Consumers & withdrawal

Where a statutory right applies, see the withdrawal notice and model form. Required express declarations for an early start are obtained separately. An enquiry or booking is not a waiver. A Swiss online contract does not itself create a general statutory withdrawal right; special mandatory rights remain reserved.